Privacy Policy
Terms & Conditions of Use
Terms & Conditions of Sale
Shipping Policy
Returns & Cacellations
Proposition 65
California Privacy Notice
California Privacy Notice
California Transparency in Supply Chains Act
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email david.head@fetzer.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please send an email to david.head@fetzer.com for return instructions.
A 15% restocking fee will be applied to all canceled orders.
